Delivery & Return Policy
Shipping Cost and Shipping Methods:We supply Free Shipping. Price here include shipping cost.
Note: Price not including any import tax or other customs fee, we are not responsible for your customs taxes or VAT, to help you save cost, we usually write 30 to 50 USD on the package named " Set-Top Box " and mark it as gift. If you want to know the importing tax and custom fee pls refer to this link: http://www.dutycalculator.com/ .
Normally we will provide DHL free shipping, but we will also send by the other carriers for free shipping in different cases, they are UPS/EMS or e-EMS/FedEx/TNT/ARAMEX etc.
Case 1: Your shipping area is remote location for DHL. You could find out if your area is remote area or not on DHL the website: http://raslist.dhl.com/jsp/first.jsp
Case 2: DHL is not allowed to use in your area, like Russia, Brazil, Argentina, etc.
Case 3: For customers from Russia we choose Russian special line.
Case 4: For customers from Belarus Ukraine Brazil, etc, we choose e-EMS(EMS upgraded version) to ship parcel by default, safe, fast, with better ability of customs clearance. Delivery within about 5-10 working days by e-EMS.
Case 5: We will ship out as per our 9 years' experience if you don't leave message about shipping method.
Mostly the mini pc will be shipped out within 72 hours after you have checked out. In general, it may take about 1 to 2 business days for delivery; quantity OEM producing orders may take about 7 to 15 days depends on the exact order. We are not responsible for wrong or undelivered address. Please make sure your shipping address is correct and deliverable.
How long will it take for my item to reach me?
Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, express like DHL, it takes about 4-7 business days for delivery; EMS takes from 5 to 15 days; registered mail service takes from 7 to 30 days.
How can I track my shipment?
All parcels come with tracking number. Normally we ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's website. Or you can track via the link: http://www.17track.net/en .
What should I do if my shipment never arrive?
Please allow up to 30 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website or Skype. We will get back to you quickly.
How to do Drop Shipping Service with EGLOBAL Mini PC?
During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address. Pls write your company name if you want to make your company as the sender.
EGLOBAL Return Policy
Thanks for your support!
Before you return back the goods, please contact our sales to get the RMA which is very important. And please notice the following details when you return the faulty items to us.
1) Order Number or PI No.:
2) Details about the Product Problem:
3) Please print our Address and stick on the package:
Address: 8th Floor, Yujing Industrial Park, No.6, East 2nd Road, Yayao Industrial Zone, Huaide Community, Humen Town, Dongguan City, Guangdong Province, China 523907东莞市虎门镇怀德雅瑶工业园东二路6号玉井工业园8楼
Contact Person: Coral Jiang江姗（收）
Cell: 86-134 1888 1073
Return Address in United State, only accept local parcel and you must inform the Sales before return:
Receiver: Shan Jiang
Address: 19 LUKENS DR, STE300 , NEW CASTLE, DE 19720-2787, United States
Phone number: 1-302-839-2008
MEMBER NUMBER: UR12968 Jiangshan33
(Important: Please mark the parcel with our member number: UR12968 Jiangshan33, or the parcel can not be identified by the courier)
Coral Jiang/Marketing Director
Eglobal Technology Co., Limited